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Return & Exchange

Cancellation & Exchange Policy 

Avanivastra follows a friendly policy to ensure your purchases are free of stress. We offer a “100% Buyer Protection Program” for our valued customers. We are always with you, before and after your purchase. As an additional measure, please read through the following terms & conditions prior to making a purchase.

IN ALL CASES OF EXCHANGE, YOU CAN DROP US A WHATSAPP AT +91 8156070540 AND YOU WILL GET A REVERT WITHIN 48-72 WORKING HOURS.

DOMESTIC CUSTOMERS

EXCHANGE BY CUSTOMER

Size Exchange/Product Exchange: If the customer has any size issue with the product or wants a different product in place of the previous one then he/she needs to mail us at avanivastra@gmail.com within 3 Days from the date of delivery of the parcel. 

Please Note: Reverse pick-up  not be available . Exchange are allowed on size issues only. Exchange will not be issued on product exchange. All purchases made on offers and discounts are non exchangeable.

Damaged/Wrong Delivery: If it’s a damaged/defective product, incorrect item sent, we will replace the product with the next fastest possible courier facility. However, when a product is shipped from our warehouse it goes under 3 layers of quality check and we record the process for your reference as well. Still, if there is an issue with the product we would resolve it for you.

When Exchange is not accepted?

  1. Exchange not accepted due to color Difference. 10 % Colour difference might be there due to screen resolution and lights.
  2. Exchanges are not accepted if Customer does not like the material or colour of the product order. As we use the best quality material in the market and all product details are mentioned in the Product description. We would suggest you please read all the details before placing the order. 
  3. Exchanges are not accepted if the piece is specially customised of the customer.
CANCELLATIONS BY CUSTOMER

No, you can’t cancel the parcel once the order has been placed

  • Cancellation policy is not available all you can do is exchange the size or style and mail us at avanivastra@gmail.com